Customer Resources
Everything new and prospective Frederick Goldman retailers need: how to get started, how to use our B2B portal, answers to common questions, and how to pay your bill.
New Customer Guide
1. Open your account
- Complete the online credit application. Have your Federal Tax ID, bank name and contact, and trade references ready.
- Name the person who should receive your B2B portal login in the B2B Login section of the application.
- Our Credit Department reviews every application and will contact you directly with a decision and your terms.
Prefer paper?
Download the credit application (PDF). Print, sign and email a scanned copy to credit@fgoldman.com or fax it to 212.807.2030.
Resale certificate
Download our resale certificate (PDF). Complete, sign and return it with your application.
2. Get your B2B portal login
- Once your account is approved, request your login at newb2b.fgoldman.com using the email address on your application.
- You will receive an email confirmation, normally within two hours.
- Forgot your password? Use the password reset page.
3. Place orders
- Log in at newb2b.fgoldman.com to browse Goldman, ArtCarved, Triton and Love Earth, see your pricing and place orders.
- Your sales representative can help with assortment, displays and marketing support.
- For order questions, contact Customer Care at 800.221.3232 or care@fgoldman.com.
4. Returns, defects and size exchanges
- Log in to the B2B portal, click My Account and select Create A Return.
- Find the invoice and select View Details, then click Start a Return. If the button is grey, the item may not be eligible.
- Print the Return Merchandise Authorization (RMA) and shipping label, and ship the item back.
- Track progress under My Account then Pending Returns. Credits are issued once our Returns Department receives and processes the item.
Defective items and size exchanges automatically create a reorder, which ships on our standard lead time and is invoiced separately. See the full Return Policy.
Frequently Asked Questions
How do I become an authorized Frederick Goldman retailer?
Submit our online credit application. Once approved, you will receive your account number, your terms and access to our B2B portal.
What are your payment terms?
Approved accounts are invoiced Net 30 days, subject to Home Office approval. C.O.D. restrictions may be placed on past due accounts.
How long does credit approval take?
Complete applications move fastest. Missing bank or trade references are the most common reason for delays. Our Credit Department will contact you if anything else is needed.
I already buy from Frederick Goldman but don't have a portal login. What do I do?
Request new login credentials on the B2B portal. Passwords from our old B2B site do not work on the new site.
How long do I have to return an item?
Returns are accepted up to 60 days from the invoice date. After 60 days, only items covered by the Triton Lifetime warranty or the Forever Fit limited warranty are eligible.
What items cannot be returned?
- TruCustom orders with an approved CAD are final sale, except for manufacturing defects.
- Personalized pieces are final sale once shipped. Personalized orders cancelled before shipping carry a 15% cancellation fee.
- The Forever Fit and Triton Lifetime warranties do not apply to Triton fashion jewelry such as bracelets, necklaces, pendants, earrings and fashion rings.
What does personalization cost?
Engraving is $18 for standard fonts and $30 for handwritten messages.
What if an item arrives defective?
Request a Return Authorization for a manufacturing defect through the B2B portal. Frederick Goldman inspects the item and will repair or exchange it. Normal wear and tear is not a manufacturing defect, and items found not defective are returned with a shipping fee.
How do I get a copy of an invoice, credit memo or statement?
Email credit@fgoldman.com with your account number and the document numbers you need.
How to Pay Your Bill
Pay online
Ask your Credit Specialist or email credit@fgoldman.com for a secure online payment link. Include the invoices you are paying.
Pay by check
Mail your check to the remittance address printed on your invoice or statement. Write your account number and the invoice numbers on the check stub.
ACH or wire
Contact our Credit Department at credit@fgoldman.com for our banking instructions before your first electronic payment.
Help us apply your payment correctly
- Send your remittance advice to credit@fgoldman.com listing every invoice and credit memo the payment covers.
- If you are taking a deduction, tell us the reason and the reference number so we can resolve it quickly.
- Need a current statement before paying? Email us and we will send one.
Who to Contact
| Credit applications, payments, statements | Credit Department credit@fgoldman.com |
| Orders, returns, repairs, portal help | Customer Care 800.221.3232 care@fgoldman.com |
| Product and marketing support | Your Frederick Goldman sales representative |
| Sourcing, AML and compliance policies | View our published policies |
| Mailing address | Frederick Goldman, Inc. 55 Hartz Way, Secaucus, NJ 07094 |